Shipping Policy
We want your order to arrive quickly, safely and exactly as described. Here's everything you need to know about how we ship.
Processing Time
Orders are typically processed within 1–2 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched.
Estimated Delivery Times
Delivery times vary depending on the product and your location. As a general guide:
- United States: 5–12 business days
- International: 10–20 business days
These are estimates only. Occasional delays may occur due to high demand, carrier capacity, or customs processing for international orders.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. We aim to keep shipping costs fair and transparent — no hidden fees.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Use this to monitor your delivery through the carrier's website.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at support@trenzora.com and we will investigate promptly.
Incorrect Address
Please ensure your delivery address is correct at checkout. We are unable to redirect parcels once they have been dispatched. If you notice an error, contact us immediately after placing your order.
If you have any questions about your shipment, please don't hesitate to get in touch.