Returns & Refunds

We stand behind every product we sell. If something isn't right, we'll make it right.

Return Window

You may return most items within 30 days of delivery for a refund or exchange, provided the item is unused and in its original condition and packaging.

How to Start a Return

To initiate a return, please email us at support@trenzora.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will respond within 1–2 business days with return instructions.

Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to your original payment method.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you — no need to return the item.

Non-Returnable Items

The following items are not eligible for return:

• Items returned after 30 days
• Items that have been used, assembled, or are not in original condition
• Items without original packaging where packaging is required for resale

Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs. For damaged, defective or incorrect items, Trenzora will cover all return shipping.

Questions? Contact us at support@trenzora.com — we're here to help.