Frequently Asked Questions

Orders & Payment

How do I place an order?

Simply browse our collections, add the items you want to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay, Apple Pay and Google Pay.

Can I change or cancel my order?

We process orders quickly, so please contact us at support@trenzora.com as soon as possible if you need to make changes. We cannot guarantee changes can be made once an order is in processing, but we'll do our best.

Will I receive an order confirmation?

Yes — a confirmation email is sent immediately after your order is placed. Check your spam folder if you don't see it within a few minutes.

Shipping

How long does delivery take?

Most US orders arrive within 5–12 business days. International orders typically take 10–20 business days. See our full Shipping Policy for details.

Do you ship internationally?

Yes, we ship to a range of countries. International shipping costs and times are calculated at checkout.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. Use it to track your delivery directly with the carrier.

Returns & Refunds

What is your returns policy?

We offer a 30-day return window on most items. See our full Returns & Refunds Policy for details.

My item arrived damaged — what do I do?

We're sorry to hear that. Please email support@trenzora.com with your order number and photos of the damage. We'll arrange a replacement or refund promptly.

Products

Are your products branded by Trenzora?

Trenzora is a curated store — we source quality products from reliable suppliers and present them under the Trenzora brand. We focus on selecting products that genuinely solve problems and are worth buying.

How do you choose your products?

Every product is evaluated for practicality, build quality, value for money, and customer relevance. We don't list products just to fill space — everything is chosen with purpose.