Kathmandu Collection Handmade Cotton and Hemp Tree of Life Backpack

Thank you for shopping with us at Trenzora! We are committed to delivering your order as quickly and efficiently as possible. Below are the details of our shipping policy:

1. Processing Time
All orders are processed within 1 to 2 business days from the time the order is received. Orders placed on weekends or holidays will be processed the following business day.

2. Shipping Time
Once your order has been processed, it will be shipped to you via our trusted shipping carriers. The estimated delivery time is between 7 to 15 business days, depending on the destination and carrier service.

• Domestic Shipping : Typically takes 7-10 business days. ( Within USA)
• International Shipping: Can take between 10-15 business days, depending on customs and shipping carrier delays. ( Outside USA)

Please note that delays can sometimes occur due to circumstances beyond our control, such as weather, customs processing, or carrier-related issues.

3. Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method. For more information, you can check the shipping costs at checkout before completing your purchase.

 4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number (if applicable). You can use this number to track your order's progress on the carrier’s website.

5. Missing or Lost Packages
If you believe your package is missing or has been lost in transit, please contact us at support@trenzora.com  as soon as possible. We will work with the carrier to resolve the issue and ensure you receive your order promptly.

6.Incorrect Shipping Information
Please ensure that your shipping information is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by customers. If you notice an error in your shipping details, please contact us immediately at **support@trenzora.com**.

7. Customs and Duties (For International Orders)
For international orders, please be aware that customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and will not be covered by Trenzora.

8. Order Delays
While we strive to ensure timely deliveries, delays can sometimes occur due to reasons beyond our control, including high demand, customs processing, or shipping carrier delays. If your order has been delayed, please feel free to contact us at support@trenzora.com for an update.